Claims

FOR POLICIES PURCHASED BEFORE MARCH 1, 2013

In the event of a claim, please report it to the Claims Company within 31 days following the settlement of your claim for damage to your vehicle by your Motor Vehicle Insurer.

You will be issued with a Claim Reference Number, which should be quoted on all subsequent correspondence and a claim form will also be sent to you.

Claims Forms
The claim form can be printed by using the link below under the Axa logo. Policies are underwritten by AXA.

AXA

You will need this claim form
 
For Insurance Excess Protection Claims  
 
For Motor Excess Claims  

Please return the requested documents to:
AXA Assistance Limited
PO Box 54098
London SW20 8UU

Tel: 0844 225 9671
Email: lifestyle-excess@axa-assistance.co.uk

Lines open Mon-Fri 09.00-17.00 GMT

Please return your completed claim form to the Claims Company together with those items of the supporting documentation set out below that are relevant to your claim:-

  • Copy of your Policy issued by Insure4Excess
  • Copy of the Certificate issued by Your Insurer
  • Receipt from Your Insurer repairer detailing your payment of the Excess
  • Name and address of your bank together with the sort code and account details. This will facilitate reimbursement as the insurance company prefers to make the payment directly to your bank.

HELP
If you are not sure about the date you bought your Policy or need any other help then email below
Phone: 44 (0) 844 892 1770  Email: info@insure4excess.com

This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by and is part of the worldwide AXA Group. Registered branch number: FC008998. IPA is authorised by the Commission Bancaire, Financière et des Assurances (CBFA) in Belgium and regulated by the Financial Services Authority (FSA) in the UK (FSA register number 202664).


FOR POLICIES PURCHASED ON OR AFTER MARCH 1, 2013

Step one - check your Certificate
Read this Certificate first so that you are satisfied that you are covered for the claim you want to make. Read any Exclusions that may apply and make sure you understand them.

Step two - notify the claim
All claims must be notified to our Claim Administrator, their details are below. You should do this within 30 days of receiving settlement of the claim under your main insurance policy. If you do not, it might mean that we will be unable to reimburse you for the excess. Please contact:
Claims Department
Direct Group Ltd
Direct House,
4 Sidings Court,
Doncaster DN4 5NU
Phone: 0844 854 2063
Fax: 08444 4124148
Email: JSS.ExcessWaiverClaims@directgroup.co.uk

Please tell them the policy reference number which will be shown in your insurance schedule.
If you are not sure whether you can claim, please talk to the Claim Administrator who will be happy to help you.

Step three - after the claim is notified
The Claim Administrator will send you a claim form, which you should fill in and send back to them as soon as possible.

You must also provide a copy of the settlement letter from the insurer of your main insurance policy giving details of the date of the claim incident and which clearly states the amount of the excess.

The Claim Administrator will tell you if they need any more information or documentation from you.

PLEASE NOTE: FAILURE TO FOLLOW THESE STEPS MAY DELAY AND / OR JEOPARDISE THE PAYMENT OF YOUR CLAIM.