HOW TO MAKE A CLAIM
STEP ONE - check your Certificate:
Read this Certificate first so that you are satisfied that you are covered for the claim you want to make. Read any exclusions that may apply and make sure you understand them.
STEP TWO - notify the claim:
All claims must be notified to our claims administrator; their details are below. You should do this within 60 days of receiving settlement of the claim under your primary insurance policy. If you do not, it might mean that we will be unable to reimburse you for the excess. Please contact:
Direct Group Limited
Phone: 0344 854 2063
Fax: 0344 412 4158
Please tell them the policy reference number which will be shown in your insurance schedule. If you are not sure whether you can claim, please talk to the claim administrator who will be happy to help you.
STEP THREE - after the claim is notified The claim administrator will send you a claim form, which you should fill in and send back to them as soon as possible.
You must also provide a copy of the settlement letter from the insurer of your primary insurance policy giving details of the date of the claim incident and which clearly states the amount of the excess.
The claims administrator will tell you if they need any more information or documentation from you.
PLEASE NOTE: FAILURE TO FOLLOW THESE STEPS MAY DELAY AND / OR JEOPARDISE THE PAYMENT OF YOUR CLAIM.